5.3 Departments within the Commission The ZHRC carries out its mandate as provided for in the Constitution of Zimbabwe through a Secretariat that began duties at the beginning of June 2014. The Secretariat is divided into two main departments responsible for Programmes and Administration, respectively. 5.3.1 Programmes Department The Programmes Department, headed by the Deputy Executive Secretary – Programmes, ensures that the functions of the Commission as stated in Section 243 of the Constitution of Zimbabwe are carried out through implementation of various projects and activities. There are three (3) Units which carry out the day to day operations of the Programmes as follows; 5.3.1.1 Complaints Handling and Investigations Unit (CHI) It was created to enable the Commission to exercise the functions set out in Section 243(1) (d) to (h) of the Constitution and is responsible for handling and investigations of complaints. The functions include; • To receive and consider complaints from the public and take such action in regard to complaints as it considers appropriate; • To direct the Commissioner-General of Police to investigate cases of suspected criminal violations of human rights or freedoms and to report to the Commission on the results of any such investigations. 5.3.1.2 Education Promotion and Research Unit (EPR) The functions of the Commission that are the focus of the Unit are in Section 243 (1) (a), (b) and (j) of the Constitution namely: • to promote the protection, development and attainment of human rights and freedoms; and • to conduct research into issues relating to human rights and freedoms and social justice. 5.2.1.3 Monitoring and Inspections Unit (M & I) The M & I Unit facilitates the Commission’s functions as set out in Sections 243(1) (c) and 243(1) (k) of the Constitution. These are as follows: • to monitor, assess and ensure observance of human rights and freedoms. • to visit and inspect prisons, places of detention, refugee camps and related facilities; • to visit and inspect places where persons with disability such as those with mental challenges are detained. 5.3.2 Administration Department The Administration Department is comprised of 4 units that deal with finance, human resources, public relations and information technology. It is headed by the Deputy Executive Secretary Administration who is supported by the Director Finance and the Director Human Resources. 5.3. Staff Establishment of the ZHRC The establishment for ZHRC by the close of 2016 stood at 73% of the total approved compliment compared to 75% from the previous year. The table below gives a representation of the establishment. • to promote awareness of and respect for human rights and freedoms at all levels of society; 12 Protecting, Promoting and Enforcing Human Rights and Fundamental Freedoms