When the Parliamentary committees were holding public hearings in April 2016 in Bindura, the public hearing was held at a venue that had been used as a torture camp in 2008. This stirred a lot of emotions among victims who were asked to come back to the 'torture camp' to discuss the law on healing. They even went on to allege that some of the MPs present were perpetrators. These two unfortunate incidences illustrate the importance of paying attention to the choice of office space and venues for meetings. In our Minimum Standards, we have said that the offices of the NPRC must be accessible to the public. It follows that public participation is enhanced when the commission is easily accessible. On outreach meetings, including local communities to determine which spaces to use for meetings can be very helpful. 2.10 Speaking the language of the community The NPRC should be conversant in the language of the communities that they are going to engage. As a general principle, it would be better if the Commission and its secretariat reflected the diversity of the country. As a minimum standard, the Commission must ensure that its Secretariat, speaks the language of the communities that it will work in. When the Organ on National Healing Reconciliation (ONHRI) went to hold a public meeting in Bulawayo, they were met with a public demonstration. Inside the emotive meeting, residents complained that ONHRI was coming to them speaking in ‘foreign languages’. Some languages, while being national languages, in certain communities, are regarded as ‘the language of a perpetrator’. Even where translation services are available, it would be ideal if the lead facilitators did not need translation because many things are ‘lost in translation’. The Commission in order to get the best out of the process and to enhance public participation should be fluent in the language of the communities. 2.11 Being Alert to the Cultural sensitivities of different communities The Commission, in addition to being fluent in the language of the communities, that is going beyond the language of speech, it must understand the cultural sensitivities in certain communities and harmonize its practices with such. Working with local organisations, the Commission 7 THE CODE OF INCLUSION