Zimbabwe Human Rights Commission Strategic Plan 2015-2020 15. IMPLEMENTATION PLAN The Government of Zimbabwe encourages public institutions to adopt the Results Based Management model as their primary strategic planning and management framework. The RBM model is designed to enhance management effectiveness and accountability by defining realistic target results; monitoring progress toward their attainment; and reporting on performance. The ZHRC adopted an implementation monitoring and evaluation framework that is based on two complementary planning models: the Results Based Management (“RBM”) strategic planning model; and the Balanced Scorecard (“BSC”) system, to develop a logical chain of incremental results (i.e. outputs, outcomes and impacts), all of which are related to national priorities as well as the ZHRC’s own mandate. The ZHRC will plan, budget, implement, monitor and measure the changes/results arising from programs and resources applied, as opposed to just measuring the activities conducted. The BSC is divided into four major operational arenas or perspectives that address each facet of the organisation: Core Mandate and Financial Resources Perspective (A); Customer, Communities and Stakeholder Perspective (B); Internal Systems, Procedures and Organisational Effectiveness Perspective (C); and Human Resources, Learning and Growth Perspective (D). The Log frame set out in Section 14 of this Plan are for implementation at the level of the Commissioners, the Executive Secretary and the Deputy Executive Secretary of the ZHRC Secretariat. This apex scorecard will be cascaded to the lower reporting levels within the Secretariat’s management team, and will serve as the basis for ongoing individual performance appraisal and review. 15.1. PERFORMANCE MANAGEMENT SYSTEM A performance management system, linked to delivery of the ZHRC strategy as detailed in the scorecard, will be developed and installed by ZHRC as part of the implementation and monitoring strategy. Such a system, whether manual or automated, might include an appropriate performance-linked reward system. 15.2. MONITORING AND EVALUATION It is the overall responsibility of the ZHRC to monitor and evaluate the implementation of the Plan, including analysis of variances and deviations. The ZHRC will also undertake annual reviews of the Strategic Plan. This will be done through performance reviews to be undertaken on a quarterly or semi-annual basis. The ZHRC will put in place necessary structures within the ZHRC Secretariat to assist in this endeavour. 66