HEAL ZIMBABWE - BASELINE STUDY REPORT Protesters celebrating the downfall of R.G Mugabe in Harare, 2017. Source: Reuters/Philimon/Bulawayo 9. INDICATORS OF SUCCESS The success of the NPRC and the general peace and reconciliation interventions in Zimbabwe should be measured by specific indicators that communities consider to be important. Within the timeline of the NPRC, there are structural, process and outcome benchmarks that can be considered to measure progress and institutional effectiveness. Structural indicators –refers to the construction of the peace and reconciliation architecture. The appointment of the Commissioners and the secretariat must reflect institutional independence, professionalism integrity and competitiveness. Most interviewees reasoned that the character and personalities of those appointed to lead the peace and reconciliation process should be trusted, people-centred and politically infallible. For example, one interviewee indicated that “the workers of the NPRC must not be political party affiliates, should be credible, not involved in past violence cases and should not be seen to defend political positions.”100 This means the structural architecture of the NPRC must be compliant with the constitution in order to be considered progressive. Below are some of the structural indicators of success gathered from the survey respondents and key informant interviews: Personal Interview with a War veteran in Kwekwe on the 23rd of July of 2017 100 57