Administration and Institutional Development ZACRO improved immensely this year in terms of administration issues. This mainly related to accounting systems though the administrator - Ms Loice Matingo pictured here was yet to train in pastel accounting. Financial Audits were produced accompanied by the auditors’ report. She coordinated events. These involved choosing a venue – Pandari Lodge for hosting the secretariat strategic planning workshop on 10 to 12 June 2008. She played a role in the Banket certification program. However the image of ZACRO partly improved as a flower and vegetable garden was put up at the ZACRO headquarters. More should have been done on this note if it were not for inadequate resources. During the year under review – ZACRO acquired two laptops, a computer and a printer, two digital cameras from Human Rights Forum while there was installation of another internet service to ease communication with other organizations Knowledge Management and Documentation: Considering that knowledge information or and documentation is vital in management \ any organization Mr Wonder Chakanyuka, ZACRO’s Information Officer said much improved in terms of information management and documentation during the period under review. {Hence in the picture: the ZACRO Information Office, Mr Wonder Chakanyuka Related the importance of knowledge management and documentation. during 2008 programming period.} Importance of Information Management Documentation by ZACRO and during the year in Retrospect! Documentation: ZACRO documents like any other organization were either internal or external and most vital and available documents were as follows. • User manuals, pamphlets, memorandums, reports of programs and meetings, strategic plans, news letters, partnership papers, concept papers, code of conducts, project proposals and administrative documents among other vital documents. However it is important to note that with the arrival of the Development Worker – Mrs Ponde and the Welfare Manager – Miss , Thus the Information; Helped to ensure that decisions of all kinds are likely to be correct if most appropriate knowledge is available. • Reflected on market trends while marketing products. • Served as a commodity that directs advertising to people most likely to be interested in particular products. • • • • Portrayed image of the organization as well as leading to be known either by target groups, partners or donors in line with its operations. Served management needs to monitor, control and plan the organization Served needs of workers in dealing with clients Served needs of staff to process and create the level of 49