Protecting, Promoting and Enforcing Human Rights and Fundamental Freedom Protection of Human Rights Activities [continued] 6.2.4 Status of Complaints received Of the 482 cases dealt with by the ZHRC during the reporting year, 86 (17.8%) were advised on other remedies available; 73 (15.1%) were referred to partners within the ZHRC's referral network for redress; 88 (18.3%) are matters pending for various reasons such as provision of supportive documents on the allegations and responses from the alleged respondents; and 235 (48.8%) were closed because the files were either investigated to their logical conclusion, adequate responses were made and/or it was impossible to pursue the matters further. 250 200 Advised 150 Closed Pending 100 Referred 50 0 General Human Rights Maladministra on Figure 9: Bar Graph Showing ZHRC Annual Progress in Dealing with Different Types of Complaints Received. 6.3 Monitoring and Inspection Visits to Prison and Places of Detention Pursuant to its mandate to protect human rights of prisoners and facilitate the Commission's functions that are set out in Sections 243(1) (c) and 243(1) (k) of the Constitution, the ZHRC carried out monitoring and inspection visits to various institutions which are; Bindura Prison, Chikurubi Maximum (male section), Chikurubi Female Maximum Prison, Chivhu Prison, Ingutsheni Hospital as well as the Harare Central Police Cells. The specific purpose for the visits was to assess the general conditions in the institutions through interacting with officials, inmates/patients as well as general observation of the environment. These monitoring visits also provided a platform for the Zimbabwe Human Rights Commission Annual Report 2015 17