Secondary Education, Ministry of Women’s Affairs, Gender and Community Development, Ministry of Youth, Economic Development and Empowerment, Grain Marketing Board (GMB), District Development Fund (DDF), Agritex and the Zimbabwe Republic Police which ensures that the distribution process is done peacefully. 9.3 It was also highlighted that lists of beneficiaries were compiled at village level with the participation of the villagers who nominated vulnerable and disadvantaged persons from amongst themselves under the guidance of the village head and, in some instances, the headman. Village Secretaries compile the lists. The headmen forward the lists to the Councillors who then submit them to the Department of Social Welfare. This list becomes the register for beneficiaries when the distribution process is carried out. It was highlighted that this register is maintained for the whole duration of the mitigation programme meaning that those whose names are on the list will continue benefitting each time distribution of aid is done unless additional names are added through the same process of open nomination of beneficiaries. 9.4. The selection criteria involved the vulnerability assessment of each household and a criteria was used to select the beneficiaries. These were done once a year and in exceptional circumstances, twice a year. It was also noted that in any programme that involved any sort of distribution of inputs or food, inclusion and exclusion errors are normally found. 9.5. It was said that there was a complaints mechanism in place. At every distribution point, there was a complaints desk that one could complain to if they had queries or issues pertaining to the process. The complaints desk was headed by the Councillor and if one was not satisfied with the outcome, the District Committee was available for further enquires. Page 15 of 21