    How well government has ensured everyone has enough to eat Handling fighting corruption How well government has maintained roads and bridges How well government has maintained stable supply of electricity The responses were re-coded as binary variables,2 and a sum score calculated. The possible total score for satisfaction with service delivery was 13, with a mean of 4.2 (s.dev 3.5). Since Social Capital has been used in several previous studies (Reeler. 2015; RAU.2018 (a); RAU.2018 (b)), we decided to use this as a measure of wider engagement with the community, and, also, because it showed such strong differences between rural and urban Zimbabweans. Here there are six questions taken from Afrobarometer, and re-coded as binary variables. There is a maximum score of six on this index, with a mean of 2.4 (sd.1.3).       How often felt unsafe walking in neighbourhood Attend a community meeting Join others to raise an issue Member of voluntary association or community group How often careful what you say Like, dislike or not care as neighbours: people of different ethnicity As a measure of State Responsiveness, we derived an index based on five questions asking about aspects of this:      How often MPs listen How often local government officials listen Better or worse: government assists people to resolve problems Do you approve or disapprove of the way that the following people have performed their jobs over the past twelve months, or haven’t you heard enough about them to say? Your Member of Parliament Do you approve or disapprove of the way that the following people have performed their jobs over the past twelve months, or haven’t you heard enough about them to say? Your elected local government councillor These five questions were re-coded as binary variables, giving a maximum score or five, with a mean of 1.71 (sd.1.57). We also included three demographic variables that have been shown in previous Zimbabwean research to determine citizens’ perceptions of governance: age, gender, and residence (rural or urban). Reliability for all the indices was generally acceptable, but was highly acceptable for the main indices of interest – Service Delivery (0.86), Service Availability (0.74), State Responsiveness (0.703), and Political Trust (0.76).3 There were a number of hypotheses that we were interested to test here, given the continual demand for service delivery in the Afrobarometer surveys: 2 Handling managing the economy , etc. 1= (4=Very well; 3=fairly well); 0= (1=Very Badly; 2=Fairly badly; 8= refused; 9=Don’t know/haven’t heard enough) 3 Cronbach’s Alpha: Lived Poverty (0.62); Service Delivery (0.74); Service Availability (0.86); Social Capital (0.44); Support for Democracy (0.56); Political Trust (0.76); and State Responsiveness (0.703). 5