Zimbabwe Human Rights Commission Strategic Plan 2015-2020 10.19 PERFORMANCE MANAGEMENT SYSTEM FOR THE ZHRC ZHRC will install a Performance Management System that is linked to the Strategic Plan and helps to appraise performance, and monitor implementation of the Strategic Plan. This performance management system will assess ZHRC staff performance in their respective key result areas through regular appraisals and reviews. Top performers will be rewarded in line with the system, whilst disciplinary measures will be instituted against those who underperform. (Action Plan Ref: Output 8E) 10.20 CONDITIONS OF SERVICE AND STAFF MORALE The ZHRC will aim to improve the conditions of service for its employees across the board. The Commission will establish its own conditions of service (distinct from those of the Public Service Commission) and will, subject to Treasury concurrence, undertake a complete review of salaries and benefits. Within the limits of resource availability, the Commission will benchmark its terms and conditions against comparable NHRIs in the region. The Commission will gradually introduce the necessary policies and guidelines to make the ZHRC an equal opportunity employer. This includes a staff welfare policy and other policies and guidelines necessary to create a truly inclusive work place. (Action Plan Ref: Output 8F) 10.21 ADEQUATELY EQUIPPED STAFF ZHRC will take steps to acquire adequate and appropriate motor vehicles, computers, printing facilities, telecommunication facilities, office furniture and other essential tools of trade without which the Commission and its Secretariat will not be able to function properly. Such tools of trade will be maintained under careful custody. (Action Plan Ref: Output 8F) 10.22 JOB EVALUATION AND GRADING ZHRC will undertake a comprehensive job evaluation exercise with a view to establishing internal and external equity for all staff members. The process will include the drafting of comprehensive job descriptions for every job, standardisation of work processes, grading of each job in accordance to a selected grading system and installing a promotion and remuneration structure that is linked to the relative value of jobs. (Action Plan Ref: Output 8B) 10.23 CODE OF ETHICS ZHRC will develop a Code of Ethics by which the behaviour and conduct of all ZHRC staff will be regulated. (Action Plan Ref: Output 8G) D. CUSTOMER SERVICE QUALITY 33