Zimbabwe Human Rights Commission Strategic Plan 2015-2020 10D. Develop comprehensive Client Service Charter to enhance service quality including establishment of an annual customer satisfaction survey 2016 10E. Visit institutionalized persons, including prisoners, refugees, mentally disordered persons, and orphaned children regularly to monitor institutional conditions and provide advice on areas requiring improvement, in line with Constitutional mandate Quarterly 10F. Commission exercise to determine all outstanding issues with regards to compliance with Paris Principles and produce report for submission to the Commission 10F. Address all outstanding Paris Principles compliance issues above and enlist for ICC accreditation 2016 10G. Set up a Research and Development Desk within the ZHRC, responsible for monitoring any developments in the human rights sphere and coming up with innovations and initiatives on how to improve their service delivery. 2016 60 2016