Secondly, the trainer must take time to explain that dialogue does not always follow a
simple linear path through the five steps. On the contrary, there is often the need to step
back rather than forward. The five stages are merely a guide that tells moderators where
they are, where they have come from and where they ultimately need to go. The five
stages are not, however, a rigid step-by-step recipe for success.
Finally, the trainer must also ensure that the participants understand the importance of
community ownership of the sustained-dialogue process. They must understand that the
five stages are merely a framework that must be customised to fit the circumstances and
needs of the local community. Sustained dialogue is not a system that can be imposed on
a community. Rather, it is an effective way to identify and use the skills and structures that
already exist within a given community. Healing cannot happen when people are not
willing to own the process.
Purpose
The purpose of this session is:
• For participants to understand the different stages of the sustained-dialogue process.
Expected outcomes
By the end of this session, participants must:
• Understand that dialogue does not always follow a simple linear path through the five
steps; and
• Understand the importance of community ownership in the sustained-dialogue process.
Figure 3: Sustained dialogue conceptualised in five stages
STAGE 1
Deciding to engage
STAGE 2
Mapping and naming
STAGE 3
Probing problems and
relationships
STAGE 4
Scenario building
STAGE 5
Acting together
Theoretical input: The five stages of sustained dialogue
Sustained dialogue is a five-stage, citizen’s peace-building process that uses participants’
experiences within conflict situations to create a common understanding. The five stages
are not designed to be a rigid step-by-step process. Rather, they are a categorisation of
the skills and tools that are needed for a successful dialogue. In practical terms, these
stages can be used as a training tool through which participants are introduced to the
Module 3: Dialogue in community healing
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