« Steps Purpose Questions to ask 4. Dialogue strategy To develop strategy for the dialogue meetings, i.e. objectives of the meetings and a strategy in respect of moderating • What are the objectives of the meetings? • What does a stakeholder analysis reveal? • What are the potential challenges to be expected from the meetings? Exercise STEP 1: Divide the participants into small groups of three or four. STEP 2: Ask the participants to use the diagram on framing (Figure 5) to address the relevant questions about the case study, namely: • What is the purpose of the dialogue? • Who are the major stakeholders? • At what level should the dialogue be? STEP3: Once the groups have completed the exercise, there should be an opportunity for each group to report back on its findings and to explain why it has framed the dialogue in a specific way. ENGAGEMENT (Mini lecture, discussion and group work) Zano ndega akasiya jira mumasese/Isala kutshelwa sibona ngomopho. (Shona/Ndebele proverbs meaning: ‘People who ignore warnings and advice often experience calamity.’) The purpose of this session is to introduce participants to the concept of engagement and to provide them with practical skills and knowledge to assist their dialogue processes in the community. Objectives • To create an understanding of the potential challenges in engaging with the community; and • To understand the importance and influence of perceptions in engaging the community. Understanding the process of engaging the community and the potential challenges that interveners may face There is no prescribed set of steps for engaging communities, for such steps vary from one community to another and depend on the socio-economic and political environment and on the attitudes and personalities of community leaders. However, there are some commonly agreed steps that one has to take in order to access the community and to ensure that the dialogue is sustained within communities. Therefore, the only way for participants to clearly understand the complexities involved in engaging the community is to expose them 46 Community Healing: A training manual for Zimbabwe