Microfinance Bill, 2012 H.B. 2, 2012 (b) keep a record of all complaints made, and avail such record to the Registrar or an inspector at his or her request. SECOND SCHEDULE (Section 7) CONTENTS OF BUSINESS PLAN OF MICROFINANANCIER Identifying information 1.(1) The name and location of the applicant microfinancier including the location of any branches; (2) Description or diagram of the applicant’s corporate structure, if it is a corporate microfinancier; (3) A brief discussion of the origin of the applicant, including how its founders came together and the reasons for waiting to become a microfinancier. Business strategy and objectives 2 Brief description of the services to be offered by the applicant. Capitalization and additional capital sources 3.(1) Description of the plans for financing growth, internally or externally, over the first four years of operation; (2) Description of what additional capital sources are available should the need arise. 4. The business plan shall include, or be accompanied by, the following projections based on normal assumptions and showing, where necessary, compensation to be given to management and staff, expected mixes of assets and liabilities, volume of each type of service to be offered and fixed asset investment⎯ (a) in the case of a microfinance institution⎯ (i) a projected annual balance sheet for the first three years of operation; (ii) a projected annual income statement (profit and loss account) for the first three years of operation; (iii) a projected cash flow statement for the first three years of operation: (b) in the case of a moneylender or partnership⎯ (i) a projected annual balance sheet for the first two years of operation; (ii) a projected annual income statement (profit and loss account) for the first two years of operation; (iii) a projected cash flow statement for the first two years of operation: Provided that the case of a business plans for an external operation, the above projections may be based on the first three years of operation of the external operation. ____________________________ - 38 -