9. Steps To Take When Addressing Conflicts A conflict needs to be resolved before it escalates into violence or negative proportions. The process of addressing conflicts can done through the onion analysis. The following steps can be helpful if considered. Diagnose the situation (Use different tools to understand them better-) e.g. Determine the origin/root causes of the conflict. Know the personalities better and their positions (What the conflicting parties say they want). Identify interests or what the people in conflict really want (What they really want). Identify the needs of the conflicting parties (What we must have). Exercise  Using the conflict tree presentations from the groups ask participants to identify the positions, interests and needs of people involve in the existing conflicts.  Write down all the conflicts identified and the positions, interests and needs of the groups involved  Ask participants how they can engage the different stakeholders to address the identified needs, interests and positions. 14 ©Heal Zim 2016