Protecting, Promoting and Enforcing Human Rights and Fundamental Freedom Capacity Building of the ZHRC through International, Regional and Local Workshops and for a [continued] given time. As such ZHRC monitors had to be knowledgeable about torture, how it can be hidden, how it can be identified and how it can be prevented. Further, it was noted that educating the public and other stakeholders about human rights was a way to impart knowledge about torture prevention as well as find ways of enhancing the human rights curricula of law enforcement agencies. 9.3.3 Development of Systems and Manuals for the ZHRC Since its operationalisation, the programmes unit has been working on systems and procedures to effectively carry out its functions as follows; 9.3.4 Complaints Handling Manual and ZHRC Regulations The CHI Unit developed the Complaints Handling Manual for its internal use. The Manual is a part of the complaints handling system of the ZHRC and sets out the standard operating procedures which are to be followed by Commissioners and staff of the ZHRC from the time a complaint is lodged until it is finalised. The Commission also produced Zimbabwe Human Rights Commission Regulations with the technical assistance of Veritas. The Commission adopted these regulations, after which they are to be submitted to the Ministry of Justice and Parliament for gazetting. The purpose of the regulations would be to inform the public on how complaints are dealt with at the Commission and how to bring their complaints before the Commission. 9.3.5 Monitoring and Inspections Framework Development Workshop, 9 -13 November 2015 The ZHRC team had a retreat meeting in Nyanga for the purposes of coming up with draft guidelines and frameworks that guide the operations of the M&I Unit. The retreat was conducted with support from the DIHR. During the process the team managed to come up with four drafts which are; the Draft M&I Framework, Inspection form for Officers in Charge, Checklist for prisons monitoring and inspection and Checklist for Police cells and Places of detention. These tools are aimed at guiding the staff when conducting inspection and monitoring of detention places and compilation of reports. 9.3.6 Education, Promotion and Research Framework In line with the ZHRC's thrust to develop systems that provide standards for its work, the Unit developed a framework that will guide the ZHRC's work on education, promotion and research on Human Rights. The framework provides for the three mandate areas of the Unit that is education, promotion and research, goals, focus areas and strategies. In addition, the framework will enable the Commission to benchmark its education, promotion and research activities, develop action plans and evaluate the impact of programmes against regional and international standards. Zimbabwe Human Rights Commission Annual Report 2015 37