On this matter, I noted the importance of ensuring that technological failures do not
disenfranchise voters, and a need for contingency mechanisms in case biometric systems
malfunction, or if biometric characteristics typically used to identify or verify voters become
unavailable (eg loss of finger).
The use of BVVS is not usually the case in some countries with limited resources but rather it is
an additional mechanism. However printed voters’ registers with photographs or facial images of
the voter are now being used in most countries.
Furthermore, adequate training on use of ICTs is key to the success of new technologies on
elections. I realised that the late introduction of the ICTs with time constraints to pilot testing led
to more mistrust of the electoral commission by the stakeholders as they feared technology
failure. They were fears that the machines were vote rigging machines used to track the voter’s
choice. Civil society and opposition groups urged the electoral commission to ensure there were
backup machines in case of malfunctioning or power problems.
The greatest lesson for Zimbabwe is for the EMB to build trust and capacity as well as enhancing
transparency by engaging key stakeholders at each stage of the voter registration process. If there
is no trust of the EMB by stakeholders, introducing ICTs will not improve trust levels and
confidence in electoral processes.
Despite the late introduction of the BVVS in Uganda, most observers noted that it worked
satisfactorily on polling day and also in spite of the early warnings by the some stakeholders
about the possibility of technology failure as previously experienced in some countries such as
Kenya and Nigeria which employed similar ICTs in the past.
The other lesson I learnt is that, biometric voter registration reform goes a long way to ensure
that the principle of one man one vote holds and that the machine identify the voter and check
that the voter is in the register, but also ensures that the voting status is established thereby
preventing duplicate and multiple voting. To a larger extent the investment on BVR paid off in
these elections.
Having said that, I would reinforce that, BVR is not a silver bullet in solving all electoral issues.
The inadequate voter education in Uganda left voters worried whether they required a voter’s
card, a national ID, voter location slip or a combination of all documents to be able to vote on
election day. However, the commission eventually clarified that its polling officials will have
hard copies of the National Voters’ Registers at all polling stations as a final reference to
determine who votes or does not.
The electronic results transmission and dissemination system (ERTDS) was upgraded whereby
the results were electronically managed right from the polling station up to when they were
declared at national level. Despite this reform observers complained that the tallying of votes
was not done in a transparent manner as aggregated results rather than polling stations ones were
being shown. The main opposition leader Kizza Besigye alleged vote rigging and did not accept
the results.