should give a clear outline of procedures and essentials for executing public consultations. 2.5 Provision of Psycho Social Support Public outreach meetings can be very difficult especially for persons affected by violence. It matters not that sometime the subject is about the past event, victims and survivors often find themselves having to express themselves and this may lead to re-victimisation. The NPRC should make provision for psycho-social support during its outreach meetings and at their offices. Best practice requires that the NPRC recruits a competent and well qualified Welfare Officer/ Resident Counselor who works with the Commission to attend to persons that need such support as they come into the office or as the Commission carries out its outreach missions. This enhances the principle that the commission must be a safe space for victims. Where the Commission is going to travel to other regions, their team must have the resident counselor but in addition, they need to work with victim welfare organisations in different regions which already have the trust of the victims. When conducting public hearings or consultations, a victims’ welfare desk must be clearly visible and accessible for anyone requiring their services 2.6 Capacity Building During the public consultations for the NPRC Bill in 2016, NTJWG reported that the process was rushed and Parliamentarians were poorly prepared to deal with the situation on the ground. In Mutare, at a meeting held on 13 April 2016, some participants claiming to be war veterans asked the meeting to adjourn and came into confrontation with victims who at the end rescued the situation and asked the so - called war veterans to leave the place. In Chinhoyi, a few days earlier, violence erupted leading to destruction of property and the meeting was abandoned. It could be worse for the NPRC. Before embarking on its programme, the NPRC should ensure that itself, its secretariat and partners across the country, are adequately prepared to reach out and face the nation. This preparation includes making sure that enough environmental scanning has been done, sufficient information has reached the participants, key facilitators have been identified and training 4 THE CODE OF INCLUSION