Zimbabwe Human Rights Commission Strategic Plan 2015-2020 D. To establish and strengthen collaboration with a wide range of cooperating partners, stakeholder organizations and groups, with a view to instill awareness of universal human rights values and principles into the very fabric of society. Outcome description Outputs Indicator 10. Building public trust and confidence – 10A. Branch roll out Physical Enhanced public trust and confidence in a ZHRC that is widely recognized by the Timeline branches ES/DESP/DESFA 2020 Press articles released by the ES/DESP/DESFA 2016 ES/DESP/DESFA Ongoing ZHRC nationwide 10B. Media communication framework general public as an effective national champion for the advancement of human Lead Responsibility ZHRC 10C. Case flow management Time taken to resolve reported rights and administrative justice. case 10D. Client Service Charter Client Service Charter in place ES/DESP 2016 10E. Institutional Visits All ES/DESP Ongoing ES/DESP/DESFA 2016 ES/DESP 2016 institutional visit reports produced 10F. Compliance with Paris Principles Accreditation by International Coordinating Committee 10G. Research and development Research desk set up within ZHRC ACTIVITIES 10A. Conduct infrastructure needs assessment and produce infrastructure needs report inclusive of a comprehensive branch roll out strategy for the next five years. 2016 10A. Implement phased branch roll out in accordance with infrastructure needs and in line with resource availability. 2017 10A. Have 10 fully capacitated and resourced provincial offices of the ZHRC in place 2020 10B. Draft media liaison policy outlining clear strategies for media communication and press releases, for Commission approval 2016 10B. Draft press articles for media and submit to media houses for release. Articles should educate public on ZHRC operations. Ongoing 10C. Acquire secure case management software to improve case handling and management of new cases 2016 59