Zimbabwe Human Rights Commission Strategic Plan 2015-2020 GLOSSARY OF KEY TERMS The following definitions apply throughout this Strategic Plan, unless the context requires otherwise. The use of singular words imports the plural, and masculine words import both feminine and neuter, and words importing natural persons shall include juristic persons (whether corporate or incorporate) and vice versa: “BSC” Balanced Score Card System; “Civil Society” or “CSO” The totality of voluntary civil and social organisations and institutions that form the basis of a functioning society, including, but not limited to, NGOs, churches, universities, community-based organisations, trade unions and industry bodies; “Commission” ZHRC’s constitutionally appointed Commissioners, as a collective. “Commissioner” Any member of the ZHRC appointed in accordance with the Constitution; “Consultant” or “Genesis” Genesis Global Finance (Private) Limited, the strategic planning consultant to the ZHRC; “DFI” Development Financial Institution “Executive Secretary” The Executive Secretary to the ZHRC; “Goals” Intended result of successful implementation of a project or program. “HQ” Headquarters; “ICT” Information and Communication Technologies; “MJLPA” Ministry of Justice, Legal and Parliamentary Affairs; “NGO” Non-Governmental Organisations “OHCHR” Office of the High Commissioner for Human Rights “Outcomes” The achieved benefits or evidence of successful implementation of a project or program “PESTLEG” A strategic planning tool used for analysing Political, Economic, Social, Technological, Legal, Environmental and Governance factors; “SADC” The Southern African Development Community; “SWOC” A strategic planning tool used to identify the Strengths, Weaknesses, Opportunities and Challenges of an institution. “UNDP” United Nations Development Programme; 6