Zimbabwe Human Rights Commission Strategic Plan 2015-2020 To establish and strengthen collaboration with a wide range of cooperating partners, stakeholder organizations and groups, with a view to instill awareness of universal human rights values and principles into the very fabric of society. (ZHRC stakeholders include parliament, the executive, judiciary and key actors in the justice sector, other independent commissions, civil society, donor agencies, regional inter-governmental organizations, and international treaty bodies). 10.24 SERVICE STANDARDS The Commission will put in place appropriate Service Standards and communicate them to stakeholders so that they are aware of the level and quality of service to expect from the ZHRC, no matter where they are being attended. Training of all staff members will be key to the successful service delivery. (Action Plan Ref: Output 10D) 10.25 HUMAN RIGHTS EDUCATION An important part of the ZHRC mandate is the promotion of the knowledge and respect of human rights in Zimbabwe, and human rights education is the foundation of that pillar. The Commission will develop a comprehensive, consultative and participative human rights education framework that will provide all its stakeholders with requisite human rights knowledge. The ZHRC will need to develop sector/stakeholder specific human rights education frameworks to cater for the different stakeholder groups. 10.25.1 Human Rights Education Collaborations - The ZHRC will partner with various State and non-state actors to provide human rights education. Such partnerships allow for effective sharing of limited resources, and will improve the visibility of the Commission in each respective area of functional collaboration. (Action Plan Ref: Outputs 11B and 13A) 10.25.2 Promoting public accountability – In the interests of administrative justice, ZHRC will develop content and materials for its human rights education programs to promote the cultural dimension that members of the public have a role to play in supporting the Government’s capacity to deliver services. Human rights can only be guaranteed sustainably if citizens behave responsibly at the individual and household levels, condemn corruption and report cases of bribery, contribute meaningfully to economic productivity, pay taxes, and voluntarily pay for public services such as water, sanitation services, road maintenance and power supply, where applicable. The Government depends on the support it receives from its productive citizens in order to be fully functional and capable of supplying basic services, including social services, education, health, state security, and crime prevention, which are central to the protection of basic human rights. (Action Plan Ref: Output 13A) 34