Zimbabwe Human Rights Commission Strategic Plan 2015-2020 10.12 CASE FLOW Case flow management is an important strategic priority particularly for the ZHRC’s clients as it is their key concern to see their cases investigated and concluded within the shortest time frame possible. The Commission will develop a case flow management system to check the flow of cases from the filing of a valid complaint to resolution and settlement. The rate at which cases are processed and settled is a function of the internal efficiency of the Commission and may reflect on the adequacy of internal skills and capacity. (Action Plan Ref: Output 7B) 10.13 AUTOMATED CASE MANAGEMENT SYSTEM Improved technical and ICT capacity within ZHRC will see an improvement in case management. The ZHRC will put in place a robust computerized Case Management System to analyse whether cases are being processed efficiently and effectively in accordance with set internal procedures and service standards. The system will provide critical management reports to support the Commission’s decision making process. (Action Plan Ref: Output 7B) 10.14 RESEARCH AND DEVELOPMENT Notwithstanding the resource limitations the ZHRC is currently grappling with, it is important that adequate investment be made in Research and Development (“R&D”) which will allow the Commission to be always current with developments in the human rights sphere, as well as to endeavour to come up with innovations and initiatives on how to improve their service delivery. (Action Plan Ref: Output 10G) 10.15 LEGISLATIVE ALIGNMENT The Constitution confers considerable power and influence on the Commission in respect of monitoring and enforcement of human rights, and generally empowers the ZHRC to execute its mandate effectively. There is urgent need for the ZHRC Act (Chapter10:30) and other relevant pieces of legislation to be reviewed and aligned to the new Constitution in order to address a number of inconsistencies in the laws. (Action Plan Ref: Outputs 12A and 12B) 10.15.1 Key examples of legislative inconsistencies - For instance, the ZHRC Act currently imposes limits on the extent to which the Commission can accept funding from non-government sources. The Constitution is less restrictive in this respect. Procedures guiding the approval process for budgetary and staff establishment proposals may also be reviewed, to recognize the full accounting status of the Commission as a direct vote, and 29