Zimbabwe Human Rights Commission Strategic Plan 2015-2020 Outcome description Outputs Indicator 7. 7A. Online complaints receiving system Online Automation of systems: All internal systems automated by a robust ICT system Lead Responsibility Timeline for ES 2016 Case Management System in ES 2016 ES/DESFA 2017 portal available receiving complaints 7B. Case Management System place 7C. ICT Automation Plan Automation Plan in place ACTIVITIES 7A. Develop online portal which allows the general public to submit complaints application information via the internet so that the efficiency of both the 2016 complaints handling and records offices is improved and the public has easier access to the Commissions’ services 7A. Establish a system for sieving, prioritizing and scheduling received complaints to ensure close handling and follow-up on complaints received for timely 2016 resolution 7B. Procure and install a secure Electronic Documents Management System (EDMS) and Case/Complaint handling Management System(CMS) which includes 2017 the electronic filing of cases documents so that efficiency of the complaints and documents process is increased and the public has better access to the Commission’s information 7B. Input and transfer current cases into computerized Case Flow Management System 2017 7C. Develop and implement a Three-Year ICT & Automation Plan to computerize the entire Zimbabwe Human Rights Commission and automate all processes. 2018 7C. Develop and implement a User-training program to support the ICT Automation Plan. 2018 55