Judgment No. CCZ 9/2016 46 Const. Application No. CCZ 316/2012 the programmes broadcast by the ZBC. The grounds of the complaints were that the programmes broadcast by the ZBC tended to be monotonous and of poor quality. The applicants also complained that there is no transparency and accountability in the way the ZBC uses the funds it gets from the public. These are concerns which the ZBC must welcome and take seriously. There is need to ensure that the managers use the revenue from licence fees to get the best value for money with programming choices. There is need to ensure that the programmes produced and broadcast by the ZBC are of high quality, challenging, engaging and innovative in accordance with the requirements of Part 1 of the Seventh Schedule to the Act. There is nothing wrong in the public telling the ZBC what they think about the quality of its services to help it police its own conduct. In that way the ZBC would have a close relationship with its audience treating the public as “owners” of the broadcasting service rather than licence fee payers. The ZBC as a public broadcaster cannot work in a culture which is that it does what it likes without having to be accountable. The applicants, like all tax payers, have a right to know how their money is spent. There was, however, no evidence that any of the applicants used the procedure provided by the ZBC in terms of s 40 of the Act for handling complaints from the public about programme content. They should have used the procedure to bring the complaints referred to in this application to the attention of the ZBC before approaching the Court.