• Victims/aggressors: »» Believe that other stakeholders caused the conflict; »» Consider the situation as being out of control; »» May have an interest in not resolving issues; »» Value the dialogue as a tool to achieve personal agendas; and »» Are likely to view initiators as ‘with them’ or ‘against them’. • Problem solvers: »» Recognise their own role in the current conflict and in potentially resolving it; »» See the need to resolve issues; »» View the dialogue as a potential benefit for the community; and »» Are likely to take a collaborative approach with initiators. Each type displays different signs and requires different treatment • Bystanders/apathetic citizens: »» Appear bored or frustrated; »» Do not respond to invitations or phone calls; and »» Make statements like: * ‘Somebody else needs to solve this problem’; * ‘I don’t have time to waste on this’; and * ‘Why are you… * trying to involve me in this? * causing trouble?’ • Victims/aggressors: »» Appear angry or agitated; »» Actively seek out initiators to lobby them or aggressively avoid them; »» Consistently refer to events in the past; »» Make vague statements or appear to conceal information; and »» Make statements like: * ‘We need to sort those people out’; and * ‘You’re here to serve their agenda!’ • Problem solvers: »» Openly discuss issues; and »» Express interest in learning more about how others see the issues. 50 Community Healing: A training manual for Zimbabwe