LIST OF FIGURES 9 FIGURE 1 Community-development approach as used in Guatemala FIGURE 2 Key characteristics of a dialogue process 37 FIGURE 3 Sustained dialogue conceptualised in five stages 39 FIGURE 4 The four key activities in initiating dialogue 43 FIGURE 5 Steps in researching and framing a dialogue process 44 FIGURE 6 Steps in engaging a community 47 FIGURE 7 The three sections of a meeting 54 FIGURE 8 ‘It’s about getting heads in the same direction’ 82 FIGURE 9 The basic logic model 130 v