[Chapter 11:20] Interception of Communications Act No. 6/2007 (h) it provides, where necessary, the capacity to implement a number of simultaneous interceptions in order— (i) to allow monitoring by more than one authorised person; (ii) to safeguard the identities of monitoring agents and ensure the confidentiality of the investigations; (i) all interceptions are implemented in such a manner that neither the interception target nor any other unauthorised person is aware of any changes made to fulfil the warrant. (2) A service provider who fails to give assistance in terms of this section shall be guilty of an offence and liable to a fine not exceeding level twelve or to imprisonment for a period not exceeding three years or to both such fine and such imprisonment. 10 Duties of telecommunication service provider in relation to customer (1) Before a telecommunication service provider enters into a contract with any person for the provision of a telecommunication service to that person, it must obtain— (a) the person’s full name, residential address, business address and postal address and his or her identity number contained in his or her identity document; (b) in the case where the person is a business organisation, its business name and address and the manner in which it is incorporated or registered; (c) any other information which the telecommunication service provider deems necessary for the purpose of enabling it to comply with this Act. (2) A telecommunication service provider must ensure that proper records are kept of the information referred to in subsection (1) and any change in such information. 11 Notice of disclosure of protected information (1) If an authorised person believes on reasonable grounds— (a) that a key to any protected information is in the possession of any person; and (b) that the imposition of a disclosure requirement in respect of the protected information is necessary— (i) in the interests of national security; or (ii) for the purpose of preventing and detecting a serious offence; or (iii) in the interests of the economic well-being of Zimbabwe; and (c) that the imposition of such a requirement is proportionate to what is sought to be achieved by its imposition; and (d) that it is not reasonably practicable for the authorised person to obtain possession of the protected information in an intelligible form without giving the notice under this section; the authorised person may by notice to the person whom he or she believes to have possession of the key, impose a disclosure requirement in respect of the protected information. (2) A notice under this section imposing a disclosure requirement in respect of any protected information must— (a) be in writing; and —8—