3.1 Desk Research: A desk research was conducted on national, regional and international instruments and principles that guide the treatment of prisoners. The team was guided by a draft set of questions which paid attention to the various concerns of inmates as well as prison officials. 3.2 Observations: The delegation toured Whawha ‘Young Offenders’ Prison premises (See Fig. 1) observing and collecting relevant information regarding the overall situation, paying particular attention to the general living conditions as they relate to human rights. Key issues noted included the general outlook of the environment, quality and quantity of food, water and sanitation related issues; clothing, bedding and shelter; education and health facilities, and also the manner in which interviewees responded to issues and interaction of inmates amongst themselves. 3.3 Key informant: These were purposive interviews that were carried out with prison officials, including the Officer in Charge on the day in question. Clarifications were also sought from the Officers as the delegation was touring the premises. 3.4 Focus Group discussions: Two focus group discussions were carried out with juvenile offenders to get their position on the general prison conditions, their concerns and proposed recommendations. Fig 2: ZHRC Chairperson leading a group discussion with inmates. Page 4 of 21