4.2.2.4 How Much Time was Spent in the BVR Queue? ● The minimum/lowest recorded waiting time for all Dioceses was 0 minutes according to 12% of the respondents. Thus some people did not have to wait in the queue, especially in early day of voter registration. ● The maximum but isolated recorded waiting times for registration ranged from one hour to three hours. These were mostly for those who registered in the later days of registration. ● Highest concentration was in the urban areas where respondents said there was need for ablution facilities at BVR registration points. Said one respondent: ―If you needed a toilet whilst you are in a queue, you will have to go back home. But when you get there (home), you 27 may be tempted to do other things and not to come back to stand in the BVR queue again. Table 2 below shows the average BVR waiting time: HWANGE MASVINGO GOKWE HARARE MUTARE 5.7 minutes 22.3 Minutes 14.6 minutes 29.4 minutes 19.6 minutes CHINHOYI GWERU BULAWAYO 15.6 minutes 5.4 minutes 8.7 minutes Table 2: Diocesan average waiting time in the queue for the BVR process Hwange had the lowest average waiting time in the queue of about 6 minutes. Harare had the highest recorded average waiting time of 29 minutes. An additional factor that contributed to long queues at BVR registration centres, especially in urban areas was the last minute rush. There was an increased interest to register to vote towards the end of the BVR process. A persuasion should be made to encourage voters to register early. 28 4.2.2.5 How Much Time did it take to register? ● About 50% of the respondents reported that they took between 5 and 10 minutes to register to vote. Thus on average, the BVR process prior to 2018 Harmonized Elections took about 12 minutes for each person to register to vote across all Zimbabwe's Catholic dioceses. ● 11% of the respondents took more than 30 minutes to register to vote, with at least one person taking more than an hour to register. For the respondents, this ―anomaly seemed to have been caused by (i) tiredness of the registration officer and or (ii) inability of the registration officer to efficiently manipulate or use the BVR computer system, especially in the early stages of the BVR process when BVR officers had no adequate experience and familiarization with the BVR machines. ● There was also a moderately positive relationship between the waiting time in the queue and time taken to register. The strength of the relationship is moderately strong. The longer people waited in the queue the approximately moderate longer time it also took them to register to vote. The strength of this relationship is debatable as many factors can affect the relationship. However, it is not negligible (correlation coefficient of 0.429). This shows that when someone joined a long queue for BVR registration, it would mean that they will also take a moderately long time to register to vote when they get to the registration officer. A number of factors can contribute to this. As time passes and as more voters come, the queue grows longer and the queuing people grow more impatient. As a result, they are likely to vent their frustrations on the BVR registration officer who would be under pressure (to clear the queue) and therefore prone to delaying mistakes and inefficiencies during the registration process. All these would result to more time spent in the queue and BVR process. 4.2.2.6 What was the Feeling after Registration? ● 61.5% of the respondents said that they felt "HAPPY AND EXCITED" after finishing their registration. They also said they were happy to start a process of contributing to the development of their nation. ● 9.2% of the respondents said that they felt "CONFIDENT & PROUD" after registering; 5.5% felt "RELIEVED"; 6.4% "SATISFIED"; while 4.6% and 10% felt 27 28 CCJPZ BVR survey respondent, Kambuzuma, Archdiocese of Harare; December 2017 The registration time is for the whole BVR registration process from the particulars' verification, recording fingerprints, facial and iris capture to obtaining a voter registration slip. 22