a follow up to this a question was asked as to whether the NPRC has ever engaged CSU on
accessing its victim database in its work and Mr Machengere said they have not received any
requests of that nature. He also said that CSU has established a call center system which they
are trying to get other stakeholders to use as well to make it easier for victims to communicate
and get assistance.
Discussion on the NTJWG’s Communication Strategy
During the third session, the aim was to discuss the NTJWG's communication strategy. This
discussion was aimed at allowing stakeholders to inform the NTJWG how they would like to be
communicated with and also give pointers as to how communication can be made more
effective. Participants were instructed to pair up and answer some questions then give
feedback to the group. The questions and feedback received were as follows:
How do we keep in touch as stakeholders?
In response, the participants indicated that this can be done through the use of:
Social media platforms such as Twitter, Instagram, Facebook, WhatsApp;
Emails;
Monthly updates;
Platforms like Kubatana;
Continuous holding of meetings both informal and formal;
Creation of a stakeholder database.
How do we use communication to be more visible and remain relevant?
In their feedback participants suggested:
Allowing stakeholders to contribute in the monthly newsletter;
Having presenters that are good listeners and also be able to disseminate
information;
Having members contributing to the groups;
Build a behavior online that attracts followers;
Sharing of simple but meaningful messages;
Giving regular updates on social media and tagging stakeholders;
Giving timely and user-friendly messages
Producing IEC materials both online and hard copies;
Packaging of the meetings in a manner that is attractive and encourages
attendance.
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