5.7 Concluding Observations The capacity of the humanitarian community to respond to the crisis caused by Operation Restore Order is inadequate. What assistance is being delivered is seriously hampered by Government insistence that people will return to rural areas and that Operation Garikai will cater to all shelter and other basic needs. Lack of access, bureaucratic red tape and an overall climate of mistrust are exercising a heavy toll both in terms of resource mobilization and effective response. While immediate humanitarian measures need to be taken to prevent an imminent crisis of potentially far-reaching proportions, there is an urgent need for the implementation of confidence building measures to help establish pre-conditions for dialogue. The critical components of these confidence-building measures include: h. An immediate halt to all forms of eviction, demolition and, most importantly, relocation of populations by the Government; i. The establishment of a joint Government of Zimbabwe multi-stakeholder monitoring and assessment unit in all affected areas to identify area-specific priorities for humanitarian intervention and coordinated response; j. The appointment of a joint UN-Government Working Group to formulate a medium-term community development programme, engaging local authorities, and linking humanitarian assistance with secure tenure and good urban governance along the principles of sustainable relief and reconstruction. 55

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