to as many practical exercises and examples as possible. These exercises and examples can then be supplemented with a conceptual tool that can explain some of the obstacles and challenges that interveners might face. Exercise STEP 1: Ask the participants to divide themselves into groups of four or five people. STEP 2: Ask the participants to brainstorm the following: • What are the different steps that one needs to take in order to engage with, and ensure acceptance by, the community? STEP 3: Once the participants have completed the task, the plenary will recommence with participants making their submissions. STEP 4: Use personal experience, as well as experiences from within the group, to identify the steps. Theoretical input: Steps in engaging with the community Figure 6: Steps in engaging a community Introduce and regularise the intervention Sensitise community leaders to the SD process and agree on issues for the intervention Module 3: Dialogue in community healing Co-opt community leaders and parties to the conflict to be part of the facilitation team 47 3