Contents ACKNOWLEDGEMENTS ......................................................................................................................... 2 LIST OF ABBREVIATIONS...................................................................................................................... 3 EXECUTIVE SUMMARY.......................................................................................................................... 7 SECTION A SOCIAL, ECONOMIC AND POLITICAL CONTEXT OF “OPERATION MURAMBATSVINA” (OPERATION RESTORE ORDER) ................................................................ 11 1 SOCIAL, ECONOMIC AND POLITICAL CONTEXT OF “OPERATION MURAMBATSVINA” (OPERATION RESTORE ORDER) ................................................................ 12 1.1 INTRODUCTION ............................................................................................................................ 12 1.2 OPERATION MURAMBATSVINA (OPERATION RESTORE ORDER) .................................................. 12 1.3 SCOPE OF THE F ACT-FINDING MISSION ........................................................................................ 13 1.4 HISTORICAL, SOCIO -ECONOMIC C ONTEXT................................................................................... 14 1.4.1 The Historical Context............................................................................................................ 14 1.4.2 The Economic Crisis ............................................................................................................... 16 1.4.3 Rise of the Informal Economy................................................................................................. 17 1.5 THE P OLITICAL CONTEXT ............................................................................................................ 17 1.6 THE MOTIVATIONS BEHIND TH E O PERATION ............................................................................... 20 2 THE URBANIZATION, HOUSING AND LOCAL GOVERNANCE CRISIS IN ZIMBABWE 22 2.1 2.2 2.3 2.4 2.5 RAPID URBANIZATION , THE IMPOVERISHMENT OF C ITIES AND POOR P OLICY R ESPONSES .......... 22 THE R ISE OF THE INFORMAL URBAN ECONOMY, C ONFLICTS AND C RISIS IN URBAN GOVERNANCE 23 UNREALISTIC H OUSING STANDARDS ........................................................................................... 24 INCONSISTENCIES BETWEEN CENTRAL AND LOCAL GOVERNMENT ROLES AND RESPONSIBILITIES 24 CONCLUDING OBSERVATIONS ..................................................................................................... 27 SECTION B SCOPE, EXTENT AND IMPACT OF THE OPERATION AND CAPACITY OF THE GOVERNMENT OF ZIMBABWE AND THE HUMANITARIAN COMMUNITY TO RESPOND 30 3. SCOPE, EXTENT AND IMPACT OF THE OPERATION.......................................................... 31 3.1 INTRODUCTION ............................................................................................................................ 31 3.2 SCOPE AND EXTENT OF THE OPERATION ...................................................................................... 31 3.2.1 Methodological considerations............................................................................................... 31 3.2.2 Population directly affected by Operation Restore Order .......................................................... 32 3.2.3 Indirectly affected population ................................................................................................. 33 3.3 IMPACT ON POPULATION AND CATEGORIES OF VICTIMS ............................................................... 34 3.4 IMPACT ON LIVELIHOODS AND THE ECONOMY ............................................................................. 35 3.5 HUMANITARIAN CONSEQUENCES OF THE OPERATION .................................................................. 36 3.6 ANALYSIS OF IMPACT BY SECTOR ................................................................................................ 36 3.6.1 Shelter and non-food items ..................................................................................................... 36 3.6.2 Water and Sanitation .............................................................................................................. 37 3.6.3 Food and Nutrition ................................................................................................................. 38 3.6.4 Basic Health Services ............................................................................................................. 38 3.6.5 HIV and AIDS ......................................................................................................................... 39 3.6.6 Education................................................................................................................................ 41 3.6.7 Children and Youth................................................................................................................. 42 3.6.8 Women and Girls .................................................................................................................... 43 3.6.9 Refugees.................................................................................................................................. 44 3.6.10 Other Vulnerable Groups................................................................................................... 45 3.7 CONCLUDING OBSERVATIONS ..................................................................................................... 45 4

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