Secr • • • • • • Programming priorities: Reviewing the organization’s broad and consolidated strategic plan such that programming by the secretariat fit the broad strategic plan. The secretariat had to reflect on the organization’s vision and mission, thus helping the secretariat staff to clarify the mandate of ZACRO as an organization. The workshop focused on organizational culture and image of ZACRO. The secretariat staff agreed to improve ZACRO’s work environment both inside the organization and outside and as the result ZACRO was set to improve its image to stakeholders especially the prison fraternity. Staff capacity assessment: Job descriptions were clearly spelt out. Staff identified needs for further training to enable them to execute their duties effectively. Absence of 51