Zimbabwe Human Rights Commission Strategic Plan 2015-2020
2.3
CONCEPTUAL FOUNDATIONS OF THE BALANCED SCORECARD FRAMEWORK
The balanced scorecard (“BSC”) is a strategic planning and management system that is used extensively in business and industry, government,
and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external
communications, and monitor organization performance against strategic goals. The BSC is divided into four perspectives, namely the
A.
Financial Perspective;
B.
Customer/Stakeholder Perspective;
C.
Internal Processes and Systems Perspective and the
D.
Human Resources/Learning and Growth Perspective, in that order, to cover the broad areas of an organisation’s performance.
However, the ZHRC BSC framework has been adjusted to suit the Commission’s desire to have internal organisational issues addressed first, and
have the Customer Perspective right at the end, in pursuit of a top-down approach. The ZHRC strategic goals, strategic priorities and Action Plan
therefore follow this approach.
2.4
PROCESS BUILD-UP
This strategic plan has been drafted to reflect the thinking process adopted by the Commission, starting with the legal framework to specific action
plans as outlined in the table below. Each section of the document should therefore be read as a building block towards the crafting of a detailed
action plan. At the end of the document, Section 15 outlines the Implementation Plan, crafted to ensure that the strategic plan is fully
implemented.
2.5
Constitutional
Establishment of
ZHRC
Vision. Mission.
Core Values.
Impact Plan.
Strategic Goals.
Outcomes Plan.
Strategic
Priorities.
Leadership &
Organisational
structure.
Output Plan
Log-frames.
(Action Plan)
Sections 3-6
Section 7
Section 8
Section 9
Section 10
Section 11
Section 12-13
Section 14
STAKEHOLDER CONSULTATIONS
As part of the strategic planning process, three stakeholder consultation workshops were conducted to cater for internal stakeholders as well as
external stakeholder representatives such as various arms of the State and law enforcement agencies, as well as members of Civil Society, including
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